Reference-based pricing has many benefits, including cost management and member engagement. But what happens when a member receives a balance bill, is sent to collections, reports a credit issue, or providers push back in other ways?  Christine Cooper will discuss how to use legal advocacy to address and avoid these concerns and achieve success in an RBP Plan. She will share stories that highlight the outcomes for both the plans and their participants when a proper legal advocacy strategy, like MediShield, is implemented.